AFTER SALES SERVICE
While Machine Castle always foregrounds customer satisfaction, it shows same sensitivity after-sales. All of our products has 4 years warranty and further more all our customers has unlimited service support eligibility for 7/24.
If the machine that you are purchasing needs installation we give it for free of a charge. Along with training and online remote support.
In this extent our services are priceless. So that our valued customers can see the quality not only in our products but also after-sale support.
Fostering a quality mind-set with the objective of developing, manufacturing and providing products and services with zero defects that are trusted and preferred by individuals and companies.
Complying with relevant laws and regulations as well as internal requirements.
Continuously challenging ourselves to improve the quality management system to guarantee product safety, prevent quality incidents and eliminate defects through the review of quality objectives and results.
RESEARCH & DEVELOPMENT
A significant percentage of Machine Castle’s resources is dedicated to R&D activities to set the standards of the industry. The R&D department, with its dynamic, visionary, enthusiastic members, always seeks the most advanced technologies to keep its customers one step ahead of their competition.
The R&D team tries to exceed not only today’s but also tomorrow’s expectations and ensure the performance, quality, and durability of the machines for many years to come.
Incorporating feedback and suggestions from the customer base is vital in the development of these technologies. At the center of our development department, we think, work and test. Day after day, our employe development team focuses on designing new machines and advancing our technologies for our customers.
We see our customers as our parters in the business. And we partner with companies to be a solution for their machinery needs and manufacturing problems. Our ability to handle customer projects from large to small, sets us apart from the competition. And most importantly; WE UNDERSTAND THAT OUR CUSTOMER’S DEMAND IS TO HAVE QUALITY PRODUCTS AND THEY ABSOLUTELY MUST BE ON TIME.
Our mission is to make sure that our clients never have to worry about their order. We put customer satisfaction as the highest mission in our organization. We know failure is not an option. That principle has been our guide since our establishment and has kept us strong until today.